At Marketcenterusa.com. you can return the item If wrong item was shipped, we offer exchange if there is problem with an item within 14 days of purchase unopened, unused and unwashed in original package.
Due to health and safety concerns and the hygienic nature of some products, in order to protect our employees and customers from any additional risk these items are NOT eligible for refund if used or tried and no refunds will be issued.
These items include but are not limited to the followings: Personal Medical Products
Compression Garments
Cervical and Lumbar Traction Devices & Accessories FaUcSiDal Massage Devices
TENS/NMES units
Pillows & Cushions
Beauty and Personal Care Devices Cupping/ Moxa Devices (FITDASH).
REFUNDS (IF APPLICABLE)
Customers are required to coordinate and pay for the return shipping themselves along tracking number. Marketcenterusa.com does not coordinate or pay for any return shipping.
item has to be unopened and unused in original package
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Original shipping and handling charges will not be refunded and 20% restocking fee would be deducted.
After 14 days if any technical questions or issues, please refer to the original manufacturer’s warranty for product and service issues.
In case of cancelation only up to 3 hours after placing the order.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email along the item’s picture and video at info@marketcenterusa.com
Should you have any questions , please contact us. marketcenterusa.com reserves the right to deny any return should the conditions of the items not meet the Return Policy and/or if items are used outside of the manufacturer’s specifications.
PLEASE NOTE: Some items such as personalized items and personal care are final sale. Non-Refundable items include: Personal Care product is defined as any product that makes direct and continuous contact with the skin. Unopened/sealed items are acceptable for return. Personalized items and items marked as final sale or non-returnable are also ineligible for refunds.
If you are shipping an item over $50, you should consider using a trackable, Signature Required shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
International Buyer.pls Note:
a.Import duties, taxes and other charge are not included in the item price or freight,These charges are buyer’s responsibility.
b.please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.